Joitoyz.com...a sexy online boutique
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FAQ

Will my credit card details be stored?

To safeguard your security, JOITOYZ does not store any credit card details. If you are not comfortable providing your credit card details online, please contact INFO@JOITOYZ.com and we will provide you with an alternative method of payment.Online purchase transactions will be charged to your credit card at the time you submit your order. 

You will be informed by email if we are unable to complete your order for any reason.

JOITOYZ accepts the following forms of payment for online purchases:
Visa, Mastercard, Paypal
Internet orders are usually shipped within 2 days of receiving an order. Most orders will be delivered within 5 days of shipment, but be aware that this can vary depending on country.
JOITOYZ uses reputable express services from DHL/UPS for most deliveries. Please note that we cannot ship to certain countries due to legal restrictions. If delivery problems arise, we will contact you by email or phone.
How do I get my product shipped overseas? 
Please refer to our Shipping Policy page. 

Do you refund shipping charges? 
We refund shipping charges in the following cases: 

1. We ship an incorrect product. 
2. We ship a broken or defective product. 
3. The carrier damages a product during shipping. 

If we re-ship a product in these cases, we do not add another shipping charge 

How do I get discounts on my future purchases? 
To receive discounts and great benefits, you can sign up to become a registered member on our site. As a member you can enjoy great discounts, be the first to find out about our sales and even get invited to some of our exciting events. 

How do I sign up as a member? 
Signing up for membership is easy; simply fill out the required information on the shopping cart pages after placing an order. You should then receive a confirmation email with a member number that you can use for great member benefits. 

Are these products safe for use? 
These products are sold for the intended use only; we are not responsible for any physical harm caused by any of the products sold herein. 

Can I get a mail catalogue? 
We currently do not mail catalogues because we are an online business.