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FAQ

We refund shipping charges in the following cases: 

To safeguard your security, Joitoyz does not store any credit cad details. 

You will be informed by email, if we are unable to complete your order for any reason.

Visa, Mastercard, Paypal
Internet orders are usually shipped within 2 days of receiving an order. Most orders will be delivered within 5 days of shipment, but be aware that this can vary depending on country.
JOITOYZ uses reputable express services from DHL/UPS for most deliveries. Please note that we cannot ship to certain countries due to legal restrictions. If delivery problems arise, we will contact you by email or phone.
How do I get my product shipped overseas? 
Please refer to our Shipping Policy page. 

Do you refund shipping charges? 
We refund shipping charges in the following cases: 

1. We ship an incorrect product. 
2. We ship a broken or defective product. 
3. The carrier damages a product during shipping. 

If we re-ship a product in these cases, we do not add another shipping charge 

How do I get discounts on my future purchases? 
To receive discounts and great benefits, you can sign up to become a registered member on our site. As a member you can enjoy great discounts, be the first to find out about our sales and even get invited to some of our exciting events. 

How do I sign up as a member? 
Signing up for membership is easy; simply fill out the required information on the shopping cart pages after placing an order. You should then receive a confirmation email with a member number that you can use for great member benefits. 

Are these products safe for use? 
These products are sold for the intended use only; we are not responsible for any physical harm caused by any of the products sold herein. 

Can I get a mail catalogue? 
We currently do not mail catalogues because we are an online business. 
About our Boxes:

Can I send a Joitoyz Box as a gift to someone?

Yes, you can send the box as a gift to someone else. All you need to do is enter a different shipping address at the checkout page. 

When am I getting billed and when will the package be shipped?

You will get billed automatically the first time you order. However once the order is renewed you will be charged the 15th of every month.

The cut off for orders is the last day of each month. Meaning that if you order on the 20th of April you will receive May's box.If you order on the 3rd of May,you will receive June's box.We ship all the boxes between the 4th and 8th of each month.

Can I track my order?

Yes, when we ship your order you will be able to track it with the email confirmation and tracking information.

I don't want others to know what I order. Is the package and the billing discreet?

Yes, our boxes are very discreet and you will get billed under the name "S.P. subscription LTD"

How do I cancel my subscription?

Send us an email at info@seductivepleasurebox.com, with your first name, last name and email address. We'll cancel the next subscription provided it hasn't already shipped. If it has already shipped that will be the last one you receive.

 I got charged a custom fee when getting my package. What is this? 

Seductive Pleasure is not responsible for any custom fees.  Generally, buyers pay the additional costs such as duties, taxes, and customs clearance fees. Import charges can vary widely but are most commonly based on the price, type of item, package weight, dimensions, origin country, taxes, duties, and fees of the destination country.

I forgot to cancel my subscription and it renewed. Can I cancel and get a refund?

Once your subscription has renewed refunds are not issued.  Apologies for any inconvenience, but with the volume of subscribers we cannot issue these.  Once you cancel your subscription you will no longer be charged.   

I change my mind and want a refund.

Once you have signed up and are charged for a  shipment the billing automatically generates and refunds are not given. I know this might be an inconvenience and we apologize.   

My address has changed and I just got a shipping notification. 

Once you receive a shipping notification boxes have already been dropped off at the post office.  If a box is returned, buyer (You) are responsible for paying return shipping to get your package.